Small Business Chatbot

Small Business Chatbot is a conversational AI plugin that adds a chatbot widget to your WordPress site, ready to help you convert visitors and provide instant support. Get a front-desk assistant for your website, available 24/7 to engage potential customers and direct them to your inbox as leads.

Key Features

• Instant AI Responses – No more missed questions; the chatbot is always online.
• Lead Capture – Add a pre-made form to capture information upfront, so you can easily follow up on your leads.
• Seamless Inbox Transition – All visitor conversations are automatically sent to your email, so you’re alerted instantly.
• Easy Setup – Simply install and activate the plugin. The AI will automatically pull in data from your site in under a minute.
• Customizable – Adjust the bot’s behavior, appearance, and knowledge base as you see fit.

How It Works

1. Install the Plugin – Install and activate it from the plugins section of your Admin Dashboard
2. Automatic Configuration – On activation, the chatbot will be added to your site.
3. Log in to the platform – Sign up or log in to our platform from your WordPress Admin Dashboard
4. Customize the chatbot as you see fit – Change the profile picture, color, and what the chatbot knows in just a few clicks.

PRICING

All of our features are available to test during the 14 day free trial.

See all available pricing options on our website.

External services

This plugin connects to smallbusinesschatbot.com’s api in order to help users with authentication and with activation.

On activation, the plugin sends a POST request to smallbusinesschatbot.com/onboarding_create_chatbot with a payload of the Chatbot_URL, the current domain, and a Signup_Type (which in this case is wordpress). This information is sent over so that on the smallbusinesschatbot.com’s end, it can initialize the chatbot. The domain is used to verify the chatbot, the Chatbot_URL is used to figure out which ID to use for onboarding, and Signup_Type is for internal records.

When a user goes through authentication (through smallbusinesschatbot.com/signup or smallbusinesschatbot.com/login on the plugin’s admin page), it also sends over a payload of the chatbot_url, domain, signup type (set to WordPress), and a nonce. On smallbusinesschatbot.com’s end, this data is used to connect the chat widget to the server. When the authentication process occurs for the first time, there is a redirect from smallbusinesschatbot.com back to the wordpress admin page (sb-chatbot), which passes back a Chatbot_URL and nonce. The nonce is used to match the outgoing request for security. Then the chatbot_url is used to check and see if it needs to be updated, as sometimes a user will have already created a chatbot for themselves and therefore have initiated a Chatbot_URL. This id needs to be reflected in the user’s chatbot on WordPress’s side, so that’s why it’s passed back through a re-direct.

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