YAST : Yet Another Support Tool

Bug tickets management, throw single site or multisite plateform
this plugin allows WordPress users to open supports tickets from front or admin pages.
The purpose is to manage a community of webmasters on a WP plateform, to give assitance for editing or publishing, get bugs from themes or plugins.

Full integration

• Custom categories to filter tickets
• For logged-in users: a submit button in the admin bar
• For every one: possibility to use a form (with shortcode). The form can assign tickets to a specific category.

Here some usefull tools provided to help resolve tickets

• Automaticly add page URL, Browser details and and POST variables to new tickets
• Filter by categories
• User assignation
• Comments, with spent time
• Merge tickets
• Close or re-open tickets

Form submission shortcode

Basic shortcode

[BugTickets_form] Will output a support form, like the one in the admin bar

Basic shortcode options

Basic options are:

• type (string, must be a ticket_type slug)
• title (string)
• only_known (true/false) filter logged-in users or not
• force_ssl (true/false)

example :
[BugTickets_form type=”bug” title=”New bug” only_known=false force_ssl=true]

Full shortcode use

You can assist the description filling by using custom form fields like :

usable field types are :

• text
• textarea
• select
• radio

add possible values for select and radio with “comma,separated,values”

example :

[BugTickets_form type="bug" title="New bug" only_known=false force_ssl=true]



Some normal text, being stylized by the editor

<radio ok (Ok?) "yes,no"> this question is very important !
[/BugTickets_form]
</code></pre>
<p><a></a></p>
<h3>External website form</h3>
<p>
You can oput a submission form in an external website. wtih 2 steps :</p>
<ol>
<li>Allow the remote host, in Support tickets > Options</li>
<li>Insert the javascript file into a page of your remote site</li>
<li>The form is hidden by default and can be opened by a button.</li>
</ol>
<p>Some details about this feature :</p>
<p>the jascript URL looks like :<br />
//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js</p>
<p>So, just put this ligne into your HTML:</p>
<pre><code><script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js"></script>
</code></pre>
<p>Je javascript auto add a button to open the form, but you can use your own just by adding the class “yast-dist-support-button” a any HTML element.<br />
A click on an HTML element with class “yast-dist-support-button” will open the support form.</p>
<p>You can cutomize the by by adding parameters to the script URL:</p>
<ul>
<li>autoload: if set to “no”, do not append the form to the body, but wait a click of the user</li>
<li>visibility: will force “private” or “public”</li>
<li>user: used to identify the reporter. can be a username, login or email</li>
<li>type: any ticket type defined in your WordPress</li>
<li>title: any string</li>
</ul>
<p>example:</p>
<pre><code><script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js&autoload=no&visibility=private&type=bug&username=<?php $current_user['email']?>"></script>
</code></pre>
<h3>Credits</h3>
<p>Icons: from http://icomoon.io under GPL / CC BY 3.0 licences</p>
<h3>Languages</h3>
<ul>
<li>en    : 100%</li>
<li>fr_FR : 100%</li>
</ul>
</div></div></div></div></div><div class="lg:col-span-4"><div class="px-0 py-3 sm:p-6 mb-0 sm:mb-0 mt-0 sm:mt-13.5 border-0 sm:border-t"><div class="mb-4"><span class="block text-sm font-medium text-gray-900 dark:text-white mb-1">Active installations</span><span class="text-xl sm:text-2xl font-bold text-gray-900 dark:text-white">10+</span></div><div class="mb-4"><span class="block text-sm font-medium text-gray-900 dark:text-white mb-1">Weekly downloads</span><div class="flex items-center justify-between mb-2"><span class="text-xl sm:text-2xl font-bold text-gray-900 dark:text-white">15</span><span class="text-xs sm:text-sm font-medium text-green-600 dark:text-green-400 flex items-center"><svg class="w-3 h-3 sm:w-4 sm:h-4 mr-1" fill="none" stroke="currentColor" stroke-width="2" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M5 10l7-7m0 0l7 7m-7-7v18"></path></svg>+25.00%<span class="ml-1 hidden sm:inline">(1 week)</span></span></div><div class="h-10 sm:h-12 flex items-center w-full"><svg width="100%" height="32" viewBox="0 0 220 32" preserveAspectRatio="none" class="w-full h-8"><polyline fill="none" stroke="#6366f1" stroke-width="2" stroke-linejoin="round" stroke-linecap="round" points="0,24 1.2571428571428571,32 2.5142857142857142,32 3.771428571428572,32 5.0285714285714285,24 6.285714285714286,16 7.542857142857144,32 8.8,32 10.057142857142857,24 11.314285714285715,32 12.571428571428571,32 13.82857142857143,32 15.085714285714287,16 16.34285714285714,32 17.6,32 18.857142857142858,32 20.114285714285714,32 21.37142857142857,24 22.62857142857143,24 23.885714285714286,32 25.142857142857142,32 26.4,32 27.65714285714286,24 28.914285714285715,32 30.171428571428574,24 31.428571428571427,32 32.68571428571428,8 33.94285714285714,16 35.2,32 36.457142857142856,32 37.714285714285715,8 38.97142857142857,32 40.22857142857143,24 41.48571428571429,24 42.74285714285714,32 44,24 45.25714285714286,32 46.51428571428572,8 47.77142857142857,32 49.02857142857143,32 50.285714285714285,24 51.542857142857144,32 52.8,32 54.05714285714286,32 55.31428571428572,32 56.57142857142857,32 57.82857142857143,16 59.08571428571429,32 60.34285714285715,32 61.60000000000001,32 62.857142857142854,16 64.11428571428571,32 65.37142857142857,32 66.62857142857143,16 67.88571428571429,32 69.14285714285714,32 70.4,32 71.65714285714286,32 72.91428571428571,32 74.17142857142856,24 75.42857142857143,32 76.68571428571428,32 77.94285714285714,24 79.2,32 80.45714285714286,24 81.71428571428572,32 82.97142857142858,16 84.22857142857143,32 85.48571428571428,32 86.74285714285715,24 88,32 89.25714285714285,24 90.51428571428572,32 91.77142857142857,24 93.02857142857144,24 94.28571428571428,32 95.54285714285714,32 96.8,32 98.05714285714286,24 99.3142857142857,32 100.57142857142857,32 101.82857142857142,24 103.08571428571429,32 104.34285714285714,32 105.6,24 106.85714285714286,24 108.11428571428571,24 109.37142857142858,32 110.62857142857143,16 111.88571428571429,32 113.14285714285714,32 114.4,24 115.65714285714286,24 116.91428571428573,32 118.17142857142858,24 119.42857142857142,32 120.6857142857143,24 121.94285714285714,8 123.20000000000002,32 124.45714285714286,32 125.71428571428571,32 126.97142857142858,24 128.22857142857143,24 129.48571428571427,16 130.74285714285713,24 132,32 133.25714285714287,24 134.5142857142857,16 135.77142857142857,32 137.02857142857144,16 138.28571428571428,8 139.54285714285714,32 140.8,16 142.05714285714285,32 143.31428571428572,32 144.57142857142858,32 145.82857142857142,32 147.0857142857143,32 148.34285714285713,24 149.60000000000002,16 150.85714285714286,8 152.1142857142857,32 153.37142857142857,32 154.62857142857143,32 155.88571428571427,32 157.14285714285714,32 158.4,32 159.65714285714287,32 160.9142857142857,32 162.17142857142855,32 163.42857142857144,24 164.68571428571428,32 165.94285714285715,24 167.2,32 168.45714285714286,16 169.71428571428572,32 170.97142857142856,32 172.22857142857143,24 173.4857142857143,32 174.74285714285713,32 176,8 177.25714285714287,24 178.5142857142857,32 179.77142857142857,32 181.02857142857144,24 182.2857142857143,32 183.54285714285714,16 184.79999999999998,16 186.05714285714288,16 187.31428571428572,8 188.57142857142856,16 189.82857142857142,16 191.0857142857143,16 192.34285714285716,0 193.6,24 194.85714285714286,24 196.11428571428573,24 197.37142857142857,24 198.6285714285714,16 199.8857142857143,0 201.14285714285714,16 202.4,16 203.65714285714284,8 204.9142857142857,24 206.17142857142858,24 207.42857142857142,24 208.68571428571428,8 209.94285714285715,24 211.2,16 212.45714285714286,24 213.71428571428572,16 214.97142857142856,24 216.22857142857143,24 217.48571428571427,16 218.74285714285716,0 220,0"></polyline></svg></div></div><div class="space-y-3 sm:space-y-4"><div class="flex justify-between"><span class="text-xs sm:text-sm text-gray-600 dark:text-gray-300">Version</span><span class="text-xs sm:text-sm font-medium text-gray-900 dark:text-white">1.3.1</span></div><div class="flex justify-between"><span class="text-xs sm:text-sm text-gray-600 dark:text-gray-300">Last updated</span><span class="text-xs sm:text-sm font-medium text-gray-900 dark:text-white">5/20/2015</span></div><div class="flex justify-between"><span class="text-xs sm:text-sm text-gray-600 dark:text-gray-300">WordPress version</span><span class="text-xs sm:text-sm font-medium text-gray-900 dark:text-white">3.1</span></div><div class="flex justify-between"><span class="text-xs sm:text-sm text-gray-600 dark:text-gray-300">Tested up to</span><span class="text-xs sm:text-sm font-medium text-gray-900 dark:text-white">4.1.41</span></div></div><div class="mt-4 sm:mt-6 pt-4 sm:pt-6 border-t"><div class="mb-2 sm:mb-3"><span class="text-xs sm:text-sm text-gray-600 dark:text-gray-300">Tags</span></div><div class="flex flex-wrap gap-1.5 sm:gap-2"><span data-slot="badge" class="inline-flex items-center justify-center rounded-md border font-medium w-fit whitespace-nowrap shrink-0 [&>svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 text-xs px-2 py-1">assistance</span><span data-slot="badge" class="inline-flex items-center justify-center rounded-md border font-medium w-fit whitespace-nowrap shrink-0 [&>svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 text-xs px-2 py-1">support</span><span data-slot="badge" class="inline-flex items-center justify-center rounded-md border font-medium w-fit whitespace-nowrap shrink-0 [&>svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 text-xs px-2 py-1">ticket</span><span data-slot="badge" class="inline-flex items-center justify-center rounded-md border font-medium w-fit whitespace-nowrap shrink-0 [&>svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 text-xs px-2 py-1">tickets</span><span data-slot="badge" class="inline-flex items-center justify-center rounded-md border font-medium w-fit whitespace-nowrap shrink-0 [&>svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 text-xs px-2 py-1">wphelp</span></div></div></div></div></div></div><div class="mt-4 sm:mt-6 lg:mt-8"><div class="mb-10 px-0 py-3"><div class="p-0 py-0"><h2 class="text-xl font-semibold text-gray-900 dark:text-white mb-6">Related Plugins</h2><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-6"><div class="group relative flex flex-col p-6 bg-white hover:bg-zinc-50 dark:bg-zinc-900 rounded-xl border border-zinc-300 dark:border-zinc-700 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50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 56 56'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' 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title=\u0026#8221;New bug\u0026#8221; only_known=false force_ssl=true]\u003c/p\u003e\n\u003ch4\u003eFull shortcode use\u003c/h4\u003e\n\u003cp\u003eYou can assist the description filling by using custom form fields like :\n    \u003c/p\u003e\n\u003cp\u003eusable field types are :\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003etext\u003c/li\u003e\n\u003cli\u003etextarea\u003c/li\u003e\n\u003cli\u003eselect\u003c/li\u003e\n\u003cli\u003eradio\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eadd possible values for \u003cem\u003eselect\u003c/em\u003e and \u003cem\u003eradio\u003c/em\u003e with \u0026#8220;comma,separated,values\u0026#8221;\u003c/p\u003e\n\u003cp\u003eexample :\u003c/p\u003e\n\u003cpre\u003e\u003ccode\u003e[BugTickets_form type=\"bug\" title=\"New bug\" only_known=false force_ssl=true]\n\u0026lt;text email (your email)\u0026gt;\n\u0026lt;select color (Your prefered color) \"Red,Blue,Green\"\u0026gt;\n\u0026lt;textarea description (Description)\u0026gt;\n\nSome normal text, being stylized by the editor\n\n\u0026lt;radio ok (Ok?) \"yes,no\"\u0026gt; this question is very important !\n[/BugTickets_form]\n\u003c/code\u003e\u003c/pre\u003e\n\u003cp\u003e\u003ca\u003e\u003c/a\u003e\u003c/p\u003e\n\u003ch3\u003eExternal website form\u003c/h3\u003e\n\u003cp\u003e\nYou can oput a submission form in an external website. wtih 2 steps :\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eAllow the remote host, in Support tickets \u0026gt; Options\u003c/li\u003e\n\u003cli\u003eInsert the javascript file into a page of your remote site\u003c/li\u003e\n\u003cli\u003eThe form is hidden by default and can be opened by a button.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eSome details about this feature :\u003c/p\u003e\n\u003cp\u003ethe jascript URL looks like :\u003cbr /\u003e\n//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js\u003c/p\u003e\n\u003cp\u003eSo, just put this ligne into your HTML:\u003c/p\u003e\n\u003cpre\u003e\u003ccode\u003e\u0026lt;script src=\"//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js\"\u0026gt;\u0026lt;/script\u0026gt;\n\u003c/code\u003e\u003c/pre\u003e\n\u003cp\u003eJe javascript auto add a button to open the form, but you can use your own just by adding the class \u0026#8220;yast-dist-support-button\u0026#8221; a any HTML element.\u003cbr /\u003e\nA click on an HTML element with class \u0026#8220;yast-dist-support-button\u0026#8221; will open the support form.\u003c/p\u003e\n\u003cp\u003eYou can cutomize the by by adding parameters to the script URL:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eautoload: if set to \u0026#8220;no\u0026#8221;, do not append the form to the body, but wait a click of the user\u003c/li\u003e\n\u003cli\u003evisibility: will force \u0026#8220;private\u0026#8221; or \u0026#8220;public\u0026#8221;\u003c/li\u003e\n\u003cli\u003euser: used to identify the reporter. can be a username, login or email\u003c/li\u003e\n\u003cli\u003etype: any ticket type defined in your WordPress\u003c/li\u003e\n\u003cli\u003etitle: any string\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eexample:\u003c/p\u003e\n\u003cpre\u003e\u003ccode\u003e\u0026lt;script src=\"//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js\u0026amp;autoload=no\u0026amp;visibility=private\u0026amp;type=bug\u0026amp;username=\u0026lt;?php $current_user['email']?\u0026gt;\"\u0026gt;\u0026lt;/script\u0026gt;\n\u003c/code\u003e\u003c/pre\u003e\n\u003ch3\u003eCredits\u003c/h3\u003e\n\u003cp\u003eIcons: from http://icomoon.io under GPL / CC BY 3.0 licences\u003c/p\u003e\n\u003ch3\u003eLanguages\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003een    : 100%\u003c/li\u003e\n\u003cli\u003efr_FR : 100%\u003c/li\u003e\n\u003c/ul\u003e\n"])</script><script>self.__next_f.push([1,"2e:Tf49,"])</script><script>self.__next_f.push([1,"\u003cp\u003eBug tickets management, throw single site or multisite plateform\u003cbr /\u003e\nthis plugin allows WordPress users to open supports tickets from front or admin pages.\u003cbr /\u003e\nThe purpose is to manage a community of webmasters on a WP plateform, to give assitance for editing or publishing, get bugs from themes or plugins.\u003c/p\u003e\n\u003ch4\u003eFull integration\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCustom categories to filter tickets\u003c/li\u003e\n\u003cli\u003eFor logged-in users: a submit button in the admin bar\u003c/li\u003e\n\u003cli\u003eFor every one: possibility to use a form (with shortcode). The form can assign tickets to a specific category.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003eHere some usefull tools provided to help resolve tickets\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eAutomaticly add page URL, Browser details and and POST variables to new tickets\u003c/li\u003e\n\u003cli\u003eFilter by categories\u003c/li\u003e\n\u003cli\u003eUser assignation\u003c/li\u003e\n\u003cli\u003eComments, with spent time\u003c/li\u003e\n\u003cli\u003eMerge tickets\u003c/li\u003e\n\u003cli\u003eClose or re-open tickets\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003eForm submission shortcode\u003c/h3\u003e\n\u003ch4\u003eBasic shortcode\u003c/h4\u003e\n\u003cpre\u003e\u003ccode\u003e[BugTickets_form] Will output a support form, like the one in the admin bar\n\u003c/code\u003e\u003c/pre\u003e\n\u003ch4\u003eBasic shortcode options\u003c/h4\u003e\n\u003cp\u003eBasic options are:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003etype (string, must be a ticket_type slug)\u003c/li\u003e\n\u003cli\u003etitle (string)\u003c/li\u003e\n\u003cli\u003eonly_known (true/false) filter logged-in users or not\u003c/li\u003e\n\u003cli\u003eforce_ssl (true/false)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eexample :\u003cbr /\u003e\n     [BugTickets_form type=\u0026#8221;bug\u0026#8221; title=\u0026#8221;New bug\u0026#8221; only_known=false force_ssl=true]\u003c/p\u003e\n\u003ch4\u003eFull shortcode use\u003c/h4\u003e\n\u003cp\u003eYou can assist the description filling by using custom form fields like :\n    \u003c/p\u003e\n\u003cp\u003eusable field types are :\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003etext\u003c/li\u003e\n\u003cli\u003etextarea\u003c/li\u003e\n\u003cli\u003eselect\u003c/li\u003e\n\u003cli\u003eradio\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eadd possible values for \u003cem\u003eselect\u003c/em\u003e and \u003cem\u003eradio\u003c/em\u003e with \u0026#8220;comma,separated,values\u0026#8221;\u003c/p\u003e\n\u003cp\u003eexample :\u003c/p\u003e\n\u003cpre\u003e\u003ccode\u003e[BugTickets_form type=\"bug\" title=\"New bug\" only_known=false force_ssl=true]\n\u0026lt;text email (your email)\u0026gt;\n\u0026lt;select color (Your prefered color) \"Red,Blue,Green\"\u0026gt;\n\u0026lt;textarea description (Description)\u0026gt;\n\nSome normal text, being stylized by the editor\n\n\u0026lt;radio ok (Ok?) \"yes,no\"\u0026gt; this question is very important !\n[/BugTickets_form]\n\u003c/code\u003e\u003c/pre\u003e\n\u003cp\u003e\u003ca\u003e\u003c/a\u003e\u003c/p\u003e\n\u003ch3\u003eExternal website form\u003c/h3\u003e\n\u003cp\u003e\nYou can oput a submission form in an external website. wtih 2 steps :\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eAllow the remote host, in Support tickets \u0026gt; Options\u003c/li\u003e\n\u003cli\u003eInsert the javascript file into a page of your remote site\u003c/li\u003e\n\u003cli\u003eThe form is hidden by default and can be opened by a button.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eSome details about this feature :\u003c/p\u003e\n\u003cp\u003ethe jascript URL looks like :\u003cbr /\u003e\n//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js\u003c/p\u003e\n\u003cp\u003eSo, just put this ligne into your HTML:\u003c/p\u003e\n\u003cpre\u003e\u003ccode\u003e\u0026lt;script src=\"//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js\"\u0026gt;\u0026lt;/script\u0026gt;\n\u003c/code\u003e\u003c/pre\u003e\n\u003cp\u003eJe javascript auto add a button to open the form, but you can use your own just by adding the class \u0026#8220;yast-dist-support-button\u0026#8221; a any HTML element.\u003cbr /\u003e\nA click on an HTML element with class \u0026#8220;yast-dist-support-button\u0026#8221; will open the support form.\u003c/p\u003e\n\u003cp\u003eYou can cutomize the by by adding parameters to the script URL:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eautoload: if set to \u0026#8220;no\u0026#8221;, do not append the form to the body, but wait a click of the user\u003c/li\u003e\n\u003cli\u003evisibility: will force \u0026#8220;private\u0026#8221; or \u0026#8220;public\u0026#8221;\u003c/li\u003e\n\u003cli\u003euser: used to identify the reporter. can be a username, login or email\u003c/li\u003e\n\u003cli\u003etype: any ticket type defined in your WordPress\u003c/li\u003e\n\u003cli\u003etitle: any string\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eexample:\u003c/p\u003e\n\u003cpre\u003e\u003ccode\u003e\u0026lt;script src=\"//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js\u0026amp;autoload=no\u0026amp;visibility=private\u0026amp;type=bug\u0026amp;username=\u0026lt;?php $current_user['email']?\u0026gt;\"\u0026gt;\u0026lt;/script\u0026gt;\n\u003c/code\u003e\u003c/pre\u003e\n\u003ch3\u003eCredits\u003c/h3\u003e\n\u003cp\u003eIcons: from http://icomoon.io under GPL / CC BY 3.0 licences\u003c/p\u003e\n\u003ch3\u003eLanguages\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003een    : 100%\u003c/li\u003e\n\u003cli\u003efr_FR : 100%\u003c/li\u003e\n\u003c/ul\u003e\n"])</script><script>self.__next_f.push([1,"2f:T799,"])</script><script>self.__next_f.push([1,"\u003ch4\u003e1.3.1\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e[BUG] Fix bad nonce_field name in single page\u003c/li\u003e\n\u003cli\u003e[BUG] Fix bad reference in live search\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.3.0\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e[UI] Add \u0026#8220;auto spent time\u0026#8221; and \u0026#8220;comment and close\u0026#8221;\u003c/li\u003e\n\u003cli\u003e[UI] Add submenus for ticket types in the admin bar\u003c/li\u003e\n\u003cli\u003e[UI] Add ticket types post count\u003c/li\u003e\n\u003cli\u003e[Form] Add search in existing tickets while typing a new title\u003c/li\u003e\n\u003cli\u003e[Code] Make code more readable\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.2.1\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e[Edit] Better redirections after actions\u003c/li\u003e\n\u003cli\u003e[AdminBar] Make support form visible on mobile\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.2.0\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e[List] filter by ticket type\u003c/li\u003e\n\u003cli\u003e[List] better responsiveness\u003c/li\u003e\n\u003cli\u003e[Notifications] more verbose titles\u003c/li\u003e\n\u003cli\u003e[Notifications] use username in email of creation confirmation\u003c/li\u003e\n\u003cli\u003e[Options] improved UI\u003c/li\u003e\n\u003cli\u003e[Localization] update french locale\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.1.3\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e[Single] fix ajax url bug\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.1.2\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e[Single] add standalone display option with bootstrap support\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.1.1\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e[external form by JS] add no_autoload option\u003c/li\u003e\n\u003cli\u003e[external form by JS] automaticly add button if needed\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.1.0\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eAdd: Possibility to add a form in an external site\u003c/li\u003e\n\u003cli\u003eAdd: Tickets can be displayed on front\u003c/li\u003e\n\u003cli\u003eAdd: Option to force visibility in shortcode\u003c/li\u003e\n\u003cli\u003eAdd: Form is now bootstrap ready\u003c/li\u003e\n\u003cli\u003eNotify every one concerned\u003c/li\u003e\n\u003cli\u003ePerformances improvements\u003c/li\u003e\n\u003cli\u003eSome bug fix\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.0.4\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eDisplay open AND publish tickets by default\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.0.3\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eFound a way to display tickets with empty title\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.0.2\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eexplicit localization strings\u003c/li\u003e\n\u003cli\u003eimproved nonce security\u003c/li\u003e\n\u003cli\u003eFix XSS vuln\u003c/li\u003e\n\u003cli\u003eCode cleanup\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003ethanks to @juliobox\u003c/p\u003e\n\u003ch4\u003e1.0.1\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eFix localization path\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e1.0.0\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003eInitial release\u003c/li\u003e\n\u003c/ul\u003e\n"])</script><script>self.__next_f.push([1,"28:[\"$\",\"div\",null,{\"className\":\"mt-6 sm:mt-8 lg:mt-10 \",\"children\":[\"$\",\"div\",null,{\"className\":\"grid grid-cols-1 lg:grid-cols-12 \",\"children\":[[\"$\",\"div\",null,{\"className\":\"lg:col-span-8\",\"children\":[\"$\",\"$L2c\",null,{\"plugin\":{\"id\":\"yast-yet-another-support-tool\",\"title\":\"YAST : Yet Another Support Tool\",\"logo\":\"https://ps.w.org/yast-yet-another-support-tool/assets/banner-1544x500.png?rev=1037516\",\"description\":\"$2d\",\"short_description\":\"Bug tickets management, throw classic site, multisite plateform\",\"activeInstalls\":\"10+\",\"activeInstallsRaw\":10,\"slug\":\"yast-yet-another-support-tool\",\"version\":\"1.3.1\",\"lastUpdated\":\"2015-05-20T00:00:00.000000Z\",\"requires\":\"3.1\",\"tested\":\"4.1.41\",\"rating\":0,\"numRatings\":0,\"downloadUrl\":\"https://downloads.wordpress.org/plugin/yast-yet-another-support-tool.zip\",\"homepage\":\"http://ecolosites.eelv.fr/yast/\",\"author\":\"\u003ca href=\\\"https://profiles.wordpress.org/bastho/\\\"\u003eBastien Ho\u003c/a\u003e\",\"tags\":[{\"value\":\"assistance\",\"name\":\"assistance\"},{\"value\":\"support\",\"name\":\"support\"},{\"value\":\"ticket\",\"name\":\"ticket\"},{\"value\":\"tickets\",\"name\":\"tickets\"},{\"value\":\"wphelp\",\"name\":\"wphelp\"}],\"screenshots\":\"$27:props:children:props:screenshots\",\"sections\":{\"description\":\"$2e\",\"installation\":\"\u003col\u003e\\n\u003cli\u003eUpload \u003ccode\u003eyast\u003c/code\u003e to the \u003ccode\u003e/wp-content/plugins/\u003c/code\u003e directory\u003c/li\u003e\\n\u003cli\u003eActivate the plugin through the \u0026#8216;Plugins\u0026#8217; menu in WordPress admin\u003c/li\u003e\\n\u003c/ol\u003e\\n\",\"faq\":\"\\n\u003ch4\u003eDoes this plugin intend to replace a full support tool?\u003c/h4\u003e\\n\u003cp\u003e\\n\u003cp\u003eNo, this plugin intends to let admins hemp other user on a single or multi-site 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