Viable Support for Zendesk
by Ahsan Amin on WordPress.org
Connect your Zendesk Support account with WordPress — create tickets, sync custom fields, and automatically convert comments into Zendesk tickets.
Authorization screen with fields for Zendesk Subdomain, Email, and API Token.
Viable Support for Zendesk integrates your Zendesk Support workspace directly into your WordPress site.
With just your Zendesk subdomain, account email, and API token, you can:
- Display Zendesk ticket fields as dynamic WordPress forms.
- Submit support tickets directly from your site.
- Automatically convert WordPress comments into Zendesk tickets.
- Include metadata, tags, and post details automatically in tickets.
Built by ViableCube, this plugin is perfect for businesses and developers who want a smooth, automated support experience between WordPress and Zendesk.
Features
- Secure Authorization – Connect using your Zendesk subdomain, account email, and API token.
- Dynamic Field Fetching – Fetch all text-type custom fields from Zendesk and display them in your form.
- Shortcode Support – Use
[viasuzen_ticket_form]anywhere on your site. - Ticket Submission – Submit new tickets directly to Zendesk.
- Comment-to-Ticket Automation – Automatically convert new WordPress comments into Zendesk tickets.
- Custom Metadata – Add post type, author name, and ID as part of each ticket.
- Tag Support – Automatically add custom tags when creating tickets.
- Custom Ticket Subjects – Auto-generate ticket subjects with post or author details.
- Lightweight & Developer-Friendly – Optimized for performance and easy to extend.
Shortcode Example
Use this shortcode to display the Zendesk-powered form anywhere:
[viasuzen_ticket_form]License
This plugin is licensed under the GPLv2 or later.
You can view the full license text here: https://www.gnu.org/licenses/gpl-2.0.html
Support & Feedback
We’d love to hear your feedback and suggestions!
📩 Email: ahsan@viablecube.com
🌐 Website: https://viablecube.com
