Viable Support for Zendesk

📘 Documentation | 💬 Support

Viable Support for Zendesk integrates your Zendesk Support workspace directly into your WordPress site.

With just your Zendesk subdomain, account email, and API token, you can:

• Display Zendesk ticket fields as dynamic WordPress forms.
• Submit support tickets directly from your site.
• Automatically convert WordPress comments into Zendesk tickets.
• Include metadata, tags, and post details automatically in tickets.

Built by ViableCube, this plugin is perfect for businesses and developers who want a smooth, automated support experience between WordPress and Zendesk.

Features

• Secure Authorization – Connect using your Zendesk subdomain, account email, and API token.
• Dynamic Field Fetching – Fetch all text-type custom fields from Zendesk and display them in your form.
• Shortcode Support – Use [viasuzen_ticket_form] anywhere on your site.
• Ticket Submission – Submit new tickets directly to Zendesk.
• Comment-to-Ticket Automation – Automatically convert new WordPress comments into Zendesk tickets.
• Custom Metadata – Add post type, author name, and ID as part of each ticket.
• Tag Support – Automatically add custom tags when creating tickets.
• Custom Ticket Subjects – Auto-generate ticket subjects with post or author details.
• Lightweight & Developer-Friendly – Optimized for performance and easy to extend.

Shortcode Example

Use this shortcode to display the Zendesk-powered form anywhere:

[viasuzen_ticket_form]
License

This plugin is licensed under the GPLv2 or later.
You can view the full license text here: https://www.gnu.org/licenses/gpl-2.0.html

Support & Feedback

We’d love to hear your feedback and suggestions!
📩 Email: ahsan@viablecube.com
🌐 Website: https://viablecube.com