TopSMS is a powerful WooCommerce plugin developed by EUX Digital Agency that revolutionizes how you communicate with your customers through SMS.
Source Code
The complete source code for this plugin is available on our Github repository.
Key Features
1. Automated SMS System Based on Order Status
* Send instant SMS notifications when order status changes (processing, completed, shipped, etc.).
* Fully customizable message templates for each order status.
* Personalize messages with dynamic variables (customer name, customer last name, order ID).
* Schedule delayed notifications for specific order statuses.
* Supports multiple languages for global-ready WooCommerce stores (SMS sending remains AU-only).
2. Comprehensive SMS Analytics
* Track delivery rates and read receipts for all sent messages.
* Monitor SMS credit usage with detailed reports.
* Visual dashboard with key performance metrics and trends.
3. In-Store SMS Credit Recharging
* Purchase SMS credits directly through your WooCommerce store.
* Multiple credit packages to suit businesses of all sizes.
* Automatic low-credit alerts and recharge reminders.
* Special discount offers for bulk credit purchases.
4. Bulk SMS Campaigns
* Send or schedule bulk SMS campaigns to your selected contact lists or saved segments.
* Create and manage campaigns directly from the Campaigns page.
* Save campaigns as drafts to edit or send later.
* View all sent, scheduled, cancelled, and draft campaigns with filtering by status.
* Cancel scheduled campaigns anytime through the campaign management table.
5. Contacts and Segmentation
* View all WooCommerce customers in the Contacts page.
* Filter contacts by state, city, postcode, total number of orders, total amount spent, and SMS subscription status.
* Save filters as segments that can be reused for future SMS campaigns.
Benefits for Store Owners
- Reduce customer support inquiries with proactive order updates.
- Increase customer satisfaction through timely communication.
- Lower cart abandonment rates with strategic SMS campaigns.
- Build customer loyalty through consistent engagement.
- Save time with automated workflows and notifications.
Technical Features
- Built exclusively for Australian businesses.
- ACMA-compliant sender IDs and privacy protocols.
- GDPR-compliant with explicit consent management.
- Lightweight design with minimal impact on site performance.
- Built using modern React and REST API architecture for smooth user experience.
- Asynchronous processing for sending and managing large campaigns.
- Contacts database synchronization with WooCommerce customer records.
Regulatory Compliance
TopSMS is fully compliant with Australian Communications and Media Authority (ACMA) requirements for SMS usage.
– Sender ID Validation: Businesses must use a registered, non-misleading sender ID matching their trading name.
– Verification Required: TopSMS enforces sender ID registration before sending messages.
– No International Use: Only Australian numbers are supported to align with local laws.
Learn more:
– ACMA SMS Spam Rules
– ACMA Scam SMS Guidelines
External services
This plugin connects to the TopSMS API (provided by EUX Digital Agency) to send SMS messages and retrieve analytics data.
What the service is and what it is used for:
– TopSMS API is used to send SMS messages to customers when order statuses change, track message delivery, recharge credit balances, and provide analytics to the store owner.
What data is sent and when:
– When an SMS is triggered (e.g., from an order update), the following data is sent to the TopSMS API: customer’s mobile number, order ID, order status, and the customized SMS message content.
– Store and site identifiers may also be sent for authentication and analytics purposes.
– When viewing analytics or credit balances, the plugin may request delivery status updates, read receipts, and account credit levels.
Who provides the service:
– EUX Digital Agency (Australia), the developer and maintainer of the TopSMS API.
Links:
– TopSMS Terms of Service
– TopSMS Privacy Policy
Geographic Limitation:
– TopSMS is an Australia-only service and is not intended for international use.
