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Knowledge Base

by Ajay on WordPress.org

Effortlessly build a comprehensive knowledge base for unlimited products on your WordPress site and elevate your customer support experience.

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Knowledge Base Menu in the WordPress Admin

Knowledge Base Menu in the WordPress Admin

Knowledge Base is an easy-to-use WordPress plugin that allows you to create a knowledge base / FAQ section on your site.

You can use it to create a single or multi-product knowledge base with little effort.

The plugin was born after I tried several free plugins and themes that didn’t fit my purpose. It’s designed to be very easy to install and use out of the box.

You can view a live demo of my knowledge base.

Terminology

  • Articles: A custom post type wz_knowledgebase is used to store all the knowledge base articles
  • Sections: A custom taxonomy ( kbcategory ) used to create the knowledge base. You will need at least one category to display the knowledge base. Add these categories under Knowledge Base > Sections
  • Tags: Additionally you can use tags ( kbtags ) can also be used for each knowledge base article.

Main features

  • Supports unlimited knowledge bases using different sections with unlimited nested levels
  • Inbuilt styles that display the Knowledge Base beautifully and are fully responsive – Uses the Responsive Grid System
  • Customizable permalinks: Archives are enabled so your knowledge base can be viewed automatically at /knowledgebase/ upon activation. You can change this on the Settings page
  • Shortcode: [knowledgebase] will allow you to display the knowledge base on any page you choose. For other shortcodes, check the FAQ
  • Gutenberg block: You can display the knowledge base using a block. Find it by typing kb or knowledge base when adding a new block
  • Breadcrumbs: Default templates include breadcrumbs. Alternatively, use the function or shortcode to display this where you want
  • Widgets: WZKB Articles, WZKB Sections and WZKB Breadcrumbs
  • Inbuilt cache to speed up the display of your knowledge base articles

Contribute

If you have an idea, I’d love to hear it. WebberZone Knowledge Base is also available on Github. You can create an issue on the Github page or, better yet, fork the plugin, add a new feature and send me a pull request.

Active installations100+
Weekly downloads
144+380.00%
Version2.3.2
Last updated7/16/2025
WordPress version6.3
Tested up to6.8.2
PHP version7.4
Tags
documentationfaqknowledge baseknowledgebasesupport