Helpmate – Sales & Support AI Chatbot for WooCommerce

Helpmate – Sales & Support AI Chatbot for WooCommerce

💬 Tired of Answering the Same Questions?

Let’s be honest, repeating answers to the same customer questions gets old. That’s where Helpmate comes in. It gives your customers instant replies, finds products for them, and tracks orders automatically—all from a simple chat widget on your site.

But it’s more than just a problem-solver. Helpmate also helps you sell more with smart coupon offers and live sales notifications.
You get the best of both worlds: automation for the repetitive stuff and a human touch when it really matters.

What Research Say About Ai Chatbot?

• 73% of consumers will switch to competitors after multiple bad experiences – Zendesk Research, 2025
• Effective order tracking systems reduce customer service inquiries by up to 40% while 91% of consumers actively track their packages – LinkedIn Research, 2024
• Visual search increases conversion rates by 27% and 62% of millennials prefer visual search over traditional methods – Digital Delane & VWO Studies
• Ticketing systems improve resolution efficiency by 50% and achieve 95% satisfaction rates – Motadata, 2025
• Abandoned cart emails achieve 41.8% open rates and 10.7% conversion rates – Cropink, 2025
• AI automation reduces customer support tasks by 68-80% on average – Sobot, 2025
• Automated returns reduce processing costs by 40% and improve customer satisfaction – TryChad, 2025
• Product recommendations account for up to 31% of e-commerce revenues and increase conversion rates by 25% – Barilliance & ResultFirst Studies
• Targeted coupons have conversion rates between 5-15%, with digital coupons showing 10x higher redemption than paper coupons – Voucherify Research
• Research shows AI-powered recommendations increase revenue by up to 300% – Monetate Study
• Sales-based social proof notifications boost website conversions by 98% – WiserNotify, 2025

Key Features

Free Features

• AI Chatbot with Knowledgebase – Handles FAQs 24/7 with trained responses.
• View Trained Data – Allows store admins to review the exact data used to train the AI chatbot.
• See Chat History – Provides a comprehensive log of all past customer conversations for review and analysis.
• Product Suggestions in Chat Options – Recommends products based on what customers ask.
• Lead Collection – Grab emails, phone numbers, and names during support chats.
• Ticket System Integration – Collect unresolved queries for follow-up.
• Promo Bar [1 Template] – Highlight urgent offers or seasonal deals without pop-up fatigue.
• Live Sales Notifications [1 Template] – Build trust with real-time “someone just bought this” popups.

Pro Features

• All From Fee + Below Options.
• Smart Coupon Delivery – Drops Coupon codes at the right time (request, exit-intent).
• Order Tracking by ID, Email, or Phone – No logins required, just quick updates.
• Search Product by Image – Upload a photo and let the Chatbot find matching items.
• Proactive Sales Offers – Boost conversions with chat-triggered discounts.
• Refund and Return via Chat – Easy return or refund requests, right inside the Chat.
• Abandoned Cart Recovery – Email automation that pulls users back to checkout.
• Human Handover Options – Let users chat with you directly on WhatsApp, Messenger, or phone when they ask.

Helpmate All Features

= Helpmate’s Features 👇=

Here’s a straightforward look at what Helpmate can do for your WooCommerce or WordPress site.

Free Features

🤖 AI Chatbot with a Knowledgebase

Our AI chatbot is built to handle the questions your customers ask most. It works 24/7, providing instant and accurate answers. You can train it with your FAQs, product details, and store policies. If a customer asks about shipping, returns, or sizing, the chatbot pulls the answer you’ve provided. You have full control to add, edit, and organize the information. No coding needed. And if the bot gets stuck? It can pass the conversation to a real person, so your customers are never left hanging.

(You get 300 free chats per month. If you need more, you can Upgrade.)
To use the Chatbot, you need to create a free API key.

📂 View Trained Data

Helpmate isn’t a black box. You can see exactly what information your WordPress chatbot is trained on. This means you can check its knowledge, see where the answers come from, and make sure everything is accurate. It’s easy to update responses based on new products or seasonal sales without starting from scratch.

📜 See Chat History and Edit

Ever wonder what your customers are asking? The chat history feature gives you a full log of every conversation. This is great for understanding common issues and improving your helpdesk support. You can spot trends, see what people are looking for, and find new ways to make your store better. It’s simple business intelligence, right from your customer chats. If Chatbot gives wrong answer you edit that answer for correcting the Chatbot. After correcting it will be trained and response correct answer to the customer.

🛍️ Product Suggestions in Chat

Our chatbot doesn’t just answer questions—it helps you sell. When a customer mentions what they’re looking for, like a “warm jacket,” the bot can show them relevant products from your store, complete with pictures and prices. It’s like having a personal shopper available for every visitor, helping you increase order values naturally.

🔔 Live Sales Notifications

Show customers that your store is busy with live sales pop-ups like, “Someone just bought this.” These small alerts build trust and create a sense of urgency. You can customize how they look and when they appear. It’s a simple way to use social proof to encourage hesitant buyers.
(One template is free. Upgrade to get more options.)

🎟️ Ticketing System Integration

Sometimes a chat needs to become a formal support ticket. If your team is offline or a question is complex, the chatbot can offer ticket creation option to the customer. If the customer create a ticket, you can see that in helpdesk system also you will get an email for ticket. No more lost messages or frustrated customers.

📢 Promo Bar

Got a sale or special offer? Use the promo bar to display a clean notification banner on your site. You can customize the message, colors, and add a button. It’s a simple and effective way to drive attention to your most important promotions.

(One template is free. Upgrade to get more options.)

📧 Lead Collection

Helpmate can help you grow your email list by collecting contact information right in the chat. The chatbot can ask for an email in exchange for a discount or before answering a specific question. The leads are saved directly to your WordPress dashboard.

Pro Features

🚚 Order Tracking by ID, Email, or Phone

Reduce the endless “Where is my order?” questions. Customers can track their WooCommerce orders themselves using their order ID, email, or phone number. The chatbot provides live updates instantly and securely. It saves your team time and gives customers the clarity they want.

🛒 Abandoned Cart Recovery

Helpmate helps you recover lost sales by sending follow-up emails to customers who left items in their cart. These emails can include product images and even a discount code to encourage them to complete their purchase.

📸 Search Product by Image

This feature lets shoppers find products by uploading a picture. If they saw something they liked online, they can upload the image in the chat, and our AI will find similar items in your store. It’s a great tool for fashion and home decor shops.

💡 Proactive Sales Offers

Helpmate can do more than just respond; it can start the conversion. The chatbot can proactively pop up with discounted products or special offers se by store owners. It’s a gentle nudge that can help close a sale.

✂️ Smart Coupon Delivery

Timing is everything with coupons. Helpmate delivers discount codes at just the right moment—like when a user seems hesitant or is about to leave the site. You can also let customers ask the chatbot for a coupon directly.

↩️ Refund and Return via Chat

Make returns and refunds easier for everyone. Customers can start the process right from the chat. The chatbot guides them through the necessary steps, collecting the information your team needs. It turns a potentially frustrating experience into a smooth one.

🙋 Human Handover

When a customer needs to speak with a person, Helpmate makes it easy. The chatbot can provide contact options like phone, WhatsApp, or a link to your support form. This ensures your customers always feel supported and never stuck.

Check All Free and Pro Features

Installation Requirements

Minimum Requirements

• WordPress 5.8 or higher
• WooCommerce 6.0 or higher
• PHP 7.4 or higher
• MySQL 5.7+ or MariaDB equivalent

Recommended Requirements

• WordPress 6.2+
• PHP 8.0+
• WooCommerce 7.5+

Installation Process

1. Upload the plugin folder to the /wp-content/plugins/ directory, or install via WordPress admin.
2. Activate the plugin through the “Plugins” menu.
3. Go to “Helpmate” in the sidebar and configure your chatbot.
4. Add FAQs, link products, and customize chatbot responses.
5. Done! Your smart AI assistant is live.

Version Update Logs

1.1.6 – 2025-11-29

• Added: Test chatbot feature with instructions.
• Added: Instructions added for training chatbot.
• Update: Improved chat conversion system message.

1.1.5 – 2025-11-23

• Fixed: Bulk train datetime and progress issues fixed.
• Update: App center sidebar menu highlighted.

1.1.4 – 2025-11-05

• Fixed: Hotfix for react build issue.

1.1.3 – 2025-11-03

• Added: Feedback form on plugin deactivation.
• Fixed: Admin page loading issues on some pages.

1.1.2 – 2025-10-30

• Fixed: Content train for website without title issue fixed.
• Fixed: Sales notification, human handover and refund return css issues fixed.
• Update: Dashboard button alignment.

1.1.1 – 2025-10-26

• Update: Edit website information textarea is replace with a rich text editor.
• Fixed: Train data issue.

1.1.0 – 2025-10-16

• Added: Dashboard page
• Added: Simplified consent on api key creation page
• Added: PDF, excel and docs files support in data sources
• Added: Abandoned cart scheduling follow up emails
• Added: Display of credits usage in manage api key page
• Removed: Start here tab from data sources
• Fixed: Style conflicts from chatbot widget css with the website styles.

1.0.0 – 2025-10-05

• New: Initial release