Gapify AI Customer Communication connects your WordPress website to Gapify, an AI-first customer communication platform that revolutionizes how businesses interact with their customers.

🤖 AI-Powered Customer Support

Botify, Gapify’s intelligent AI chatbot, automatically handles customer inquiries with smart, contextual responses. This means:

Increase Revenue: AI provides personalized shopping advice and product recommendations
Reduce Costs: Decrease dependency on human support agents with automated responses
24/7 Availability: Never miss a customer inquiry, even outside business hours
Smart Conversations: Context-aware AI understands customer intent and provides relevant help

🚀 Key Benefits

Revenue Growth: AI-driven shopping assistance converts more visitors to customers
Cost Reduction: Automated responses handle routine inquiries without human intervention
Enhanced Experience: Instant, intelligent responses improve customer satisfaction
Scalable Support: Handle unlimited conversations simultaneously

⚡ WordPress Integration Features

One-Click Setup: Enter your Gapify website token and go live instantly
Smart User Identification: Automatically identify WordPress users for personalized service
Advanced Display Rules: Control exactly when and where the AI assistant appears
Multi-language Support: Serve customers in their preferred language
Role-Based Control: Customize chat availability based on user roles
Mobile Optimized: Perfect experience across all devices

🎯 Perfect For

E-commerce Stores: AI shopping assistant increases sales and reduces cart abandonment
SaaS Businesses: Automated onboarding and feature guidance
Service Providers: Instant quote generation and appointment scheduling
Educational Platforms: AI tutoring and course support
Any Business: Looking to scale customer support without increasing costs

Advanced Configuration

Position Control: Left or right side positioning
Theme Integration: Light, dark, or auto theme detection
Widget Styling: Standard or flat design options
Message Bubble: Show/hide message notifications
Popout Button: Optional popout functionality
Base Domain: Cookie domain configuration for multi-domain setups

User Identification

Automatically pass WordPress user information to your Gapify dashboard:

User ID or email as identifier
Display name and avatar
Email address
Phone number (from user meta)
Custom user data

Display Rules

Fine-tune when your chat widget appears:

Role-Based Hiding: Hide from administrators, editors, or any user role
Post Type Exclusion: Exclude from products, pages, or custom post types
URL Pattern Matching: Use wildcards to exclude specific URLs
Guest User Control: Special handling for non-logged-in users

Developer Friendly

Clean, well-documented code
WordPress coding standards compliant
Extensive hooks and filters
Comprehensive test suite
SOLID principles architecture

Privacy Policy

This plugin may collect and transmit user data to Gapify servers when user identification is enabled. The data transmitted includes:

User ID or email (as configured)
Display name (if enabled)
Email address (if enabled)
Avatar URL (if enabled)
Phone number (if enabled and available)

This data is only sent when:
1. User identification is explicitly enabled in settings
2. A user is logged into WordPress
3. The chat widget is displayed

No data is collected or transmitted without explicit configuration. Review the Gapify Privacy Policy and ensure compliance with your local privacy requirements.

Support

For support, feature requests, or bug reports:

Visit the WordPress.org support forum
Contact Gapify support through your dashboard
Check our documentation

License

This plugin is licensed under the GNU General Public License v2 or later.

Open Source Distribution:
This plugin is released under GPL v2 to comply with WordPress.org requirements and to ensure users have the freedom to use, study, modify, and distribute the software.

Commercial Use:
While this plugin is open source under GPL v2, Gapify may offer additional commercial licensing terms for enterprise customers or those requiring proprietary modifications. Contact gapify.ai for commercial licensing inquiries.

Third-Party Service:
This plugin connects to Gapify’s cloud-based AI customer communication platform. Use of Gapify services requires a separate account and is subject to Gapify’s terms of service at gapify.ai/terms.

About Gapify

Gapify is a modern customer support platform that helps businesses provide exceptional customer service through live chat, email, and other communication channels.

Learn more at gapify.ai

Gapify AI Customer Communication