Fullworks Support Diagnostics

Fullworks Support Diagnostics makes it easier for plugin developers to troubleshoot issues by automatically collecting diagnostic information and providing powerful debugging tools. It discovers installed plugins and provides a framework for plugin-specific diagnostic data collection.

This plugin should only be activated when instructed by plugin support personnel for diagnostic purposes.

Key Features

• Automatic plugin discovery – Detects compatible plugins with support-config.json files
• System information collection – Gathers essential WordPress environment data
• wp-config.php debug management – Safely modify debug constants with automatic backups
• Shortcode scanning – Identifies shortcodes used across your site
• Freemius integration – Collects license status and Freemius state for premium plugins
• REST API endpoints – Allows secure remote diagnostics with temporary access links
• Sensitive data protection – Masks API keys and other confidential information
• Debug log monitoring – Checks and displays the most recent log entries

Debug Management

The plugin can safely manage debug constants in wp-config.php:

• Enable/disable WordPress debugging with a single click
• Automatically creates backups of wp-config.php before any modifications
• Clearly marks all changes with comment blocks for easy identification
• Safely removes all modifications when the feature is disabled
• Monitors debug log files for recent entries

Security Considerations

• All wp-config.php modifications require explicit admin confirmation
• Access keys can be regenerated at any time
• Temporary access links expire after 24 hours
• API keys and sensitive data are masked in diagnostic reports
• REST API endpoint can be disabled if not needed

Usage Instructions

For Site Owners

1. Only install when directed by support personnel
2. Go to Tools → Plugin Support Diagnostics in your WordPress admin
3. If instructed, enable debug management and select appropriate debug constants
4. Click “Generate Diagnostic Data”
5. Share the diagnostic information with support using one of these methods:
   • Copy to clipboard
   • Download as JSON
   • Use the temporary direct access link (valid for 24 hours)
6. When troubleshooting is complete, disable any debug options and consider deactivating the plugin

For Plugin Developers

To make your plugin compatible with Support Diagnostics, create a support-config.json file in your plugin’s root directory. See the example-support-config.json file included in the plugin for reference.