AskAny – AI-Powered Chat Assistant

AskAny – AI Chatbot for WooCommerce & WordPress is a powerful AI chat assistant built for modern websites. Powered by OpenAI and DeepSeek, this smart chatbot delivers instant, accurate, and conversational answers across your site, helping you level up your customer support, reduce workload, and boost sales.

Whether you run a WooCommerce store or a content-rich WordPress site, AskAny combines AI chat, PDF search, and contextual understanding to provide the most intelligent customer support chatbot experience.

Why AskAny Is the Ultimate AI Chatbot for WooCommerce & WordPress

Managing a website or WooCommerce store involves constant customer queries. AskAny uses OpenAI, DeepSeek, and custom AI chat logic to automatically handle repetitive questions, product inquiries, and form submissions giving you more time to focus on business.

💬 24/7 AI Chat Customer Support

AskAny works like a human agent but smarter and faster. This AI chatbot provides real-time customer support, understands product catalogs, navigates site content, and offers instant answers even while you sleep. Every AI chat response is powered by OpenAI or DeepSeek and tailored to your website’s content. AskAny offers flexible customer support through both AI chat and real-time agents.

• ✅ Assign any registered WordPress user as a live agent
• ✅ Let agents jump into chats alongside the AI chatbot
• ✅ Perfect for offering hybrid support: human + AI
• ✅ On weekends or off-hours, full AI chat takes over seamlessly
• ✅ Every conversation is powered by OpenAI or DeepSeek and context-aware

This dual system ensures users always receive a response whether from a real support agent or the intelligent AI chatbot.

🛍️ Designed for WooCommerce Excellence

Not just any chatbot this is your AI chat sales team. It’s fully integrated with WooCommerce, allowing users to:

• Discover products via AI chat
• See product cards with price, image, and stock info
• Add items to cart right from the chatbot
• Get custom answers based on product data
• Reduce pre-sale questions through automated customer support

Whether you’re upselling or troubleshooting, AskAny’s WooCommerce integration handles it with ease.

📄 Intelligent PDF Search & Document AI

AskAny includes powerful PDF search features. Upload manuals, guides, or policy documents, and the AI chatbot will intelligently extract answers from them. Using DeepSeek and OpenAI, this makes the plugin ideal for knowledge bases and documentation-heavy sites.

🧾 Forms Inside the Chatbot (No Page Reload!)

Connect any form plugin (like Contact Form 7, WPForms, Gravity Forms, Simple Form) directly inside the AI chat widget:

• Capture leads
• Get user feedback
• Run surveys or polls
• Offer support via embedded forms

All within the same chatbot window no popups or redirects. This keeps your users engaged and improves your customer support experience.

🧠 AI Chat That Understands Your Website

Built specifically for WordPress, not just compatible. This AI chat assistant can:

• Understand pages, posts, FAQs
• Handle WooCommerce products natively
• Search content and documents via PDF search
• Use OpenAI or DeepSeek for context-aware responses
• Let you customize Q&A behavior

It’s not just a chatbot, it’s a full-on AI chat system designed for seamless customer support.

🚀 Key Benefits

• ✅ Built-in agent management system
• ✅ Hybrid chatbot with real-time human agents + full AI chat fallback
• ✅ Reduce customer support load
• ✅ Boost WooCommerce sales with smart upselling
• ✅ Enable AI chat on every page
• ✅ Power your chatbot with OpenAI or DeepSeek
• ✅ Let users search your documents via PDF search
• ✅ Keep your users engaged longer

If you’re ready to transform your site with real-time customer support, smarter AI chat, and powerful WooCommerce integration, AskAny is your all-in-one chatbot plugin. Built with OpenAI, DeepSeek, and powerful PDF search, it’s the ultimate way to automate and scale your support.

Let the chatbot do the work—while you grow your business.

Key Features

• Advanced AI Integration

  • Dual AI model support (OpenAI and DeepSeek)
  • Smart fallback system for uninterrupted service
  • Context-aware responses based on conversation history
  • Natural language processing for better understanding

• Comprehensive Knowledge Base

  • Automatic WordPress content indexing
  • PDF document processing and integration
  • WooCommerce product integration
  • Custom Q&A pair management

• E-commerce Integration

  • Smart product recommendations
  • Interactive product cards in chat
  • Price and availability information
  • Direct “Add to Cart” functionality
  • Product search and filtering

• Chat Interface

  • Modern, responsive design
  • Customizable chat widget
  • Emoji support
  • Chat history persistence
  • Clear chat functionality

• Customization Options

  • Customizable widget position
  • Adjustable Home page Icon, Wigets Icons
  • Custom welcome messages
  • Suggested questions

• Backend Chat Management

  • Admins can view all user conversations
  • All chats are stored in the database

• User List & Agent Management

  • View all registered users
  • Easily assign or remove agent roles

• AI-to-Agent Live Chat Handover

  • Agents can take over AI conversations in real-time
  • Smooth transition between AI and human support

• Live Chat Statistics Dashboard

  • Visual breakdown of chat performance
  • Total sessions
  • Active sessions (last 24h)
  • Total messages
  • AI-handled vs. Agent-handled interactions

• Dedicated Home Page Settings

  • Show agents with profiles
  • Custom welcome message
  • Link documentation section on homepage

• FAQ & Custom Links Management

  • Add and display FAQ on the homepage
  • Add custom links for quick access

Use Cases

1. Customer Support

   • Answer product queries
   • Provide shipping information
   • Handle return policy questions
   • Assist with technical support

2. E-commerce Assistant

   • Product recommendations
   • Price inquiries
   • Stock availability
   • Order tracking assistance

3. Knowledge Base

   • FAQ automation
   • Document search
   • Policy information
   • Technical documentation

4. Website Guide

   • Navigation assistance
   • Content discovery
   • Feature explanation
   • Service information

Usage

Basic Shortcode:
[askany_chat]

Advanced Shortcode Options:
[askany_chat title=”Customer Support” theme=”dark” position=”bottom-right” width=”350px” height=”500px”]

Available Attributes:
* title – Chat window title
* placeholder – Input placeholder text
* button_text – Send button text
* theme – Theme (light/dark)
* position – Position (inline/bottom-left/bottom-right)
* width – Width (e.g., 350px)
* height – Height (e.g., 500px)

Privacy Notes

The AI Assistant accesses the API interface of Open AI to generate responses based on your indexing Content, PDF and Q&A.

Data is sent to and retrieved from the following interfaces:

• https://api.openai.com/v1/chat/completions
• https://api.deepseek.com/v1/chat/completions

Here you can find all information about the terms of use and data protection of Open AI: https://openai.com/policies and DeepSeek AI : https://deepseek.com/terms-of-service.

1.3.0 – 29 July 2025

🚀 New Features

• 🧠 Smart Q&A Matching System

  • ✅ Multi-Layered Scoring System- Contextual Understanding: Distinguishes between different meanings of same words
  • ✅ Smart Features- Intent-Based Matching

• 📱 Intelligent Fallback System!

  • ✅ Smart Query Analysis – The system now analyzes what type of question the user is asking
  • ✅ Conversational Responses – Natural, AI-like responses instead of robotic text
  • ✅ Product Intelligence – Smart product recommendations and detailed information
  • ✅ Context Awareness – Different response styles for different query types

• 📈 Dashboard Overview Cards & API Statistics!

  • ✅ Performance overview cards
  • ✅ Interactive charts with Chart.js
  • ✅ Detailed metrics tables
  • ✅ Recent error logs
  • ✅ Mobile-responsive design

📋 New Features: Messages are encrypted for secure transmission

• ✅All user messages encrypted before sending to server
• ✅ Generate unique encryption keys per user/browser
• ✅ Encrypt all chat data transparently
• ✅ Show visual indicators when encryption is active

🚨 New Features: Enhanced Fallback System Features

• 🎯 Three-Tier Response System:
  • ✅ Primary: Main AI API (OpenAI/DeepSeek)
  • ✅ Secondary: Local fallback with intelligent responses
  • ✅ Tertiary: DuckDuckGo search integration for comprehensive coverage
• ✅ Smart Search Integration

1.2.0 – 21 July 2025

🚀 New Features

• Backend Chat Management Improved

  • Admin can now view all user conversations stored in the database.
  • Centralized chat panel to manage and monitor user chats.
  • Session Memory & Context Awareness
  • Enhanced Product Information Access
  • Improved AI Context System
  • Multi-layered context building
  • Session continuity maintained across interactions

• User List & Agents Management

  • Introduced a dedicated panel to view all registered users.
  • Easily assign or remove users as agents with one click.

• AI to Agents Handover for Live Conversations

  • Agents can now seamlessly take over any ongoing AI conversation in real-time.
  • Enhances support experience by allowing human intervention during critical moments.

• Live Chat Statistics Dashboard

  • Visual overview of live chat activity:
  • Total Sessions:
  • Active (24h):
  • Total Messages:
  • AI Handled:
  • Agent Handled: (real-time stats)

🏠 Home Page Settings

• Dedicated Homepage Settings Added

  • Display assigned agents with profile info.
  • Set a customizable welcome message.
  • Link to documentation section directly from homepage.

• FAQ Management

  • Add and manage frequently asked questions.
  • FAQs displayed prominently on homepage for better user guidance.

• Custom Links Management

  • Easily add custom links that will appear on the homepage.
  • Useful for quick access to important resources or external platforms.

• Frontend Enhancements

  • Enhanced full chat widgets UI.
  • Enhanced product search now looks in both title and content
  • Comprehensive product data includes price, images, stock status.

1.1.1

• SDK Integration
• Resolved Toast Issues that preventing save settings

1.1.0

• Introduced Form Integration Within Chat Widgets
  Seamlessly integrated forms directly into chat widgets, allowing users to submit lead information, feedback, or other custom inputs without leaving the chat interface.

• Resolved Default Q&A Pair Duplication Issue
  Fixed an issue where default question-and-answer pairs were being duplicated during initialization, ensuring a clean and consistent setup experience.

• Enhanced Response Accuracy and Formatting
  Improved the logic and structure of chatbot responses for greater clarity, relevance, and consistency in tone. This enhancement reduces redundant or confusing replies.

• Enhanced Uninstall Hook to Clean Database on Plugin Removal
  Updated the uninstall process to ensure all plugin-related data is thoroughly removed from the database when the plugin is uninstalled, leaving no residual entries behind.

1.0.1

• Update banner, readme, icons
• Update admin page UI

1.0.0

• Initial release